Refund and Return Policy
Thank you for shopping at Elite Gaming Consoles. We want you to be completely satisfied with your purchase. If you are not satisfied, please review our refund and return policy below.
1. Return Period
You have 30 days from the date of purchase to return an item for a full refund or exchange, provided the item is in its original condition and packaging.
2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused and in the same condition that you received it.
- The item must be in the original packaging.
- Proof of purchase (receipt or order confirmation) is required.
3. Non-Returnable Items
Certain items are non-returnable, including:
- Opened software or digital downloads.
- Gift cards.
- Items marked as final sale.
4. Return Process
To initiate a return, please follow these steps:
- Contact our customer service at sales@elitegamingconsoles.com to request a return authorization.
- Pack the item securely in its original packaging.
- Include the proof of purchase and a note explaining the reason for the return.
- Ship the item to the address provided by our customer service team.
5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within a certain number of days, depending on your bank or credit card company.
6. Exchanges
If you need to exchange an item for the same item or a different one, please contact our customer service for assistance.
7. Shipping Costs
Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped). In such cases, we will cover the return shipping costs.
8. Contact Us
If you have any questions or concerns regarding our refund and return policy, please contact us at sales@elitegamingconsoles.com.
Thank you for shopping with us at sales@elitegamingconsoles.com!